IT Services

Need Help?

The ITS Help Desk can help you do virus removal, software installs, and minor repairs.  

  • Use the web form to start a support ticket.
  • Send us an email from your NGU email account.  

During weekdays (Fridays until noon), you can also: 

  • Call the Help Desk at 864.977.7272
  • Visit the IT Services building 103 Wingo Street at the corner of Foster Circle and Boulevard Avenue .

Learn About IT Services and Polices

IT for Students
Exploring Campus Tech Essentials: Getting Help, Printing, Student Computers, and Wireless Internet.

Policies and Procedures
Empowering Safe and Efficient Technology Usage: Discover OIT’s Guidelines for Computer Systems and Information Security.
Your Gateway to Seamless Technology Solutions

At the IT Services Helpdesk, we understand the vital role technology plays in enhancing the academic experience and facilitating day-to-day operations on campus. Whether you’re a student, faculty member, or staff, our dedicated team of technicians is here to ensure that your technological journey at NGU is smooth, efficient, and hassle-free.

Comprehensive Technical Support

We take pride in being your one-stop shop for all things technology-related. From troubleshooting computer issues to resolving software glitches, we offer comprehensive technical support to address a wide range of IT concerns. Whether it’s setting up your email, configuring devices, or connecting to the campus Wi-Fi, our experts are just a visit, call, or email away.

On-Campus Assistance

Located at a convenient spot on campus at the corner of Foster Circle and Boulevard Avenue, our full-service facility is easily accessible to everyone. Our friendly and knowledgeable staff is ready to assist you in person during our regular business hours. We strive to resolve your IT queries promptly, ensuring minimal disruption to your academic pursuits and work responsibilities.

Continuous Improvement and Innovation

We are committed to staying at the forefront of technology. As the tech landscape evolves, we strive to evolve with it. Our team is constantly exploring innovative solutions and best practices to optimize campus technology, enhance efficiency, and enrich the overall experience for our users.

Feedback and Collaboration

We value your feedback and insights. Your input helps us understand your needs better and enables us to improve our services continuously. Feel free to share your thoughts, suggestions, or ideas with us, as we believe that collaboration is essential in providing exceptional IT support.

The IT Services Helpdesk at North Greenville University is here to empower your academic and professional projects by providing reliable, responsive, and user-centric IT support. Let us be your technology partner as you embark on your journey towards success and achievement at NGU. Visit us at our campus location or reach out to us through phone or email – we are always eager to assist you!

Important Information

  • Appointment Schedule: Appointments are available from the second Monday following the start of the semester. Please schedule an appointment in advance for any assistance you may require.

  • Mobile Device Support: Regrettably, we currently do not offer support services for mobile devices. Our team is available to assist with other technology-related issues.

  • After-Hours Support: For after-hours support, if you reside on campus, kindly inform your Resident Assistant about the technical issue you are facing. They will guide you on the appropriate course of action.

Our IT Services Staff
Tim Huggins
CIO | Vice President, Information Technology Services
Rob Rone
Director, Information Systems & Business Applications
Bob Wesley
Director, Network Services
David Eubanks
Director, Desktop Services
David Root
Systems Administrator
Silas Losh
Junior Systems Administrator
Jeremy Bolden
Engineer & Academic Technology Specialist
Merritt Stewart
Academic Technology Integration & IT Support Specialist
Tony McClintock
Desktop Services Generalist
Jonah Losh
Information Technology Instructional Coach
Adam Paschang
Blackboard Administrator
Derek Wynn
Application Programmer II
Shelia Dilleshaw
Administrative Assistant
© North Greenville University. All Rights Reserved. | Accessibility Statement

North Greenville University (NGU) admits students of any race, color, national and ethnic origin to all the rights, privileges programs, and activities generally accorded or made available to students at the school. It does not discriminate on the basis of race, color, national and ethnic origin in the administration of its educational policies, admissions policies, scholarship and loan programs, and athletic and other school-administered programs.