Rachael Russiaky, BA

• BA, Trinity International University

My experiences include over a twenty-year career in higher-ed administration. Before NGU, I served at Trinity International University, (Deerfield, Illinois), Calvary University, (Kansas City, MO), and Ruffalo Noel-Levitz.

I belong as a member of the professional groups of NASFAA, SASFAA, ILASFAA, MASFAA. My committee and task-force engagement involve the Retention and Student Success Committee, Academic Appeals Committee, Admissions Committee, Student and Enrollment Services Committee, Executive Leadership Council, COVID-19 Task-force.

Professional Presentation Topics: Interpersonal Communication; Investing in a College Education; Team Leadership.

I started my career as a financial aid counselor at a Christian university in Kansas City, MO. Over the past 20 years, I have served as the Financial Aid Director at two institutions, and slowly expanded my area of specialization to other areas of student services, including student accounts and academic records. I was excited to join the NGU community in the spring of 2019. NGU is the second institution I have assisted in merging the areas of financial aid, student accounts, and academic records under one departmental structure to better serve students and the broader community. The required administrative tasks that students must navigate as part of their educational pursuits can be time-consuming and daunting at times. I find great fulfillment in creating collaborative teams and in improving processes to guide and serve our students with care and excellence.